Terms of Service

1. Scope and your agreement

These Terms of Service cover the Emerson relationship CRM, its website at emersonone.com and related product services provided by Emerson North LLC ("Emerson," "we," "us"). "You" means the customer organization and, where applicable, the person using the service. You must have authority to connect accounts, provide data and act for your organization.

Your signed order form or service agreement controls the purchased scope and commercial terms. If it conflicts with these terms, the signed agreement controls. A data processing agreement controls its specific subject. Existing separately accepted product terms remain applicable to existing engagements unless replaced through the agreed amendment or acceptance process. Publishing this page does not itself change your agreed fees or term.

2. What Emerson provides

Emerson brings relationship records, communications, calendars, tasks and related business workflows into a customer workspace. Available features depend on your agreement, enabled integrations and permissions. Optional Operator support and custom implementation are provided only when included in your agreed scope.

Emerson is a tool for your firm’s work. It does not guarantee a closed deal, retained client, revenue increase or a particular business result. Product demonstrations may use illustrative records and workflows.

3. Accounts and authorized use

You are responsible for the people you invite, the access you grant, the accuracy of account information and removing access when it is no longer appropriate. Each user must use their own account and protect their credentials and devices. Notify us promptly if you suspect unauthorized access.

You must have the rights, permissions and lawful basis needed to provide the information you put into Emerson, including information about clients, employees and other contacts. You remain responsible for your professional duties and your organization’s records and communications.

4. Subscriptions, pricing and optional services

Your order form or service agreement states your fees, included capacity, billing schedule, subscription term, taxes, renewal and cancellation conditions, and any usage or provider charges. The pricing page describes the current public offer; it does not change an existing agreement.

Paying monthly does not make a fixed-term commitment cancelable month to month. Annual prepayment, additional connected mailboxes and any agreed larger-firm scope are governed by your order. Custom implementation is optional and separately scoped; it is not a mandatory fee for every customer.

Operator support is an additional service, not an automatic upgrade based on company size. Fees for it apply only if you purchase it. Refunds and early termination are governed by your agreement and applicable law. If payment is overdue, we may suspend access after notifying you.

5. Your data and our software

As between you and Emerson, you retain ownership of your customer records and content. You grant us the permissions needed to host, process, transmit, display and back up that content, and to use providers to deliver your authorized features. We do not sell your data or use your firm’s content to train general-purpose AI models for other customers.

We retain ownership of Emerson’s software, design and infrastructure. You receive a limited, non-exclusive, non-transferable right to use the service during your agreed term. An export of your records does not transfer ownership of the software. You may not resell, copy or reverse-engineer the service except where applicable law permits it.

6. Connected accounts and providers

When you connect an account, you authorize Emerson to use the permissions you grant to provide the requested features. Depending on the connection, this may include reading and sending email, reading and updating calendar events, or carrying out messaging and payment workflows. You can revoke access with the provider or through available disconnect controls.

Connected providers have their own terms, charges and availability. Their outages, permission changes, rate limits or account restrictions can affect Emerson features. Disconnecting a provider stops dependent features but does not automatically delete previously imported records. Google data is subject to the Limited Use commitments in our Privacy Policy.

7. AI assistance and review

AI can generate drafts, summaries, proposed tasks and answers from your records. Its output can be incomplete or wrong. Review messages before sending and verify important facts, commitments, calculations and documents before relying on them.

AI output is not legal, medical, tax, accounting or investment advice. You remain responsible for decisions and for the actions you authorize, including configured automations. Do not provide information you are prohibited from disclosing to the service or its providers.

8. Email, messaging and calls

You are responsible for communications sent from your accounts and business numbers, including the content, recipients, permissions and required disclosures. Obtain the consent required for calls and messages, honor opt-outs and applicable sending restrictions, and maintain any required sender registration.

Do not send unsolicited or unlawful messages. Include and honor an appropriate unsubscribe mechanism for marketing email. Delivery depends on providers, carriers and recipient systems and is not guaranteed. To the extent permitted by law, you are responsible for claims and penalties arising from unlawful calls or messages you send through the service.

9. Recording, transcription and sensitive information

Before recording or transcribing a call or meeting, provide the required notices and obtain the consent required for all participants and their locations. Do not use Emerson to record people covertly.

Do not submit protected health information unless we expressly authorize that use in writing and execute the required business associate agreement. General product access, a demo or a healthcare marketing page does not constitute that authorization. Other regulated or professionally restricted information must be reviewed against your obligations before it is connected.

10. Acceptable use

Do not use Emerson to break the law, harass people, send spam, infringe rights, distribute malware, access another customer’s information or bypass security controls. Do not probe, load-test or interfere with the service without written permission.

We may suspend access where continued use would be unlawful, create a security risk, harm other customers or threaten provider accounts. We will explain the reason as soon as reasonably practicable, unless prohibited by law or necessary security restrictions.

11. Privacy, confidentiality and security

Our Privacy Policy describes personal information processing. Each party will protect the other’s confidential information and use it to perform the agreement. This does not restrict information already lawfully known, independently developed, public without a breach, or required to be disclosed by law.

We use reasonable technical and organizational measures to protect customer data, including separate customer databases and encryption in transit. No service is perfectly secure. We will notify affected customers of a confirmed breach involving their data without undue delay, consistent with applicable law and the agreement. Discuss any required data processing agreement with us before onboarding.

12. Availability and warranties

We maintain and improve Emerson, and features may change. We will communicate material changes affecting the agreed service. Specific service levels apply only if expressly agreed in writing; these terms do not promise an uptime percentage.

To the extent permitted by law and except for express commitments in your agreement, the service is provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing here removes rights or warranties that cannot legally be excluded.

13. Limits of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential losses, including lost profits, revenue or data. Our total liability arising from the service is limited to the fees you paid us for it in the 12 months before the claim arose, unless your signed agreement provides otherwise.

These limits do not exclude liability that cannot lawfully be limited, including fraud or death or personal injury caused by negligence. They do not remove your responsibility for unlawful calls or messages described above.

14. Ending service and exporting records

Your agreement determines the subscription period, renewal and how either party may end service. Revoking an integration, ceasing to log in or declining optional services does not itself cancel an existing subscription.

You can request an export of your firm’s data during the service. Unless your agreement specifies another period, request a final export within 30 days after service ends. We will provide it in a common, machine-readable format. After that period we may delete customer records; backups age out on their retention cycle and records required by law may be retained. Contact us to request earlier deletion.

15. Governing law and general provisions

Unless your signed agreement states otherwise, Georgia law governs these terms, without its conflict-of-laws rules, and disputes will be brought in the state or federal courts of Georgia, United States. Each party will first try in good faith to resolve a dispute by contacting the other for 30 days. Mandatory rights under applicable law remain unaffected.

If a provision is unenforceable, the remaining provisions continue to apply. Neither party may assign the agreement without the other’s consent, except to a successor to substantially the whole business, subject to applicable data-transfer obligations.

16. Updates and contact

We may revise these terms as the service changes, with an updated date on this page. Material changes to an existing customer agreement follow its notice and acceptance requirements. Any required acceptance will be requested through the applicable customer process.

Questions about Emerson or these terms: Emerson North LLC, hello@emersonnorth.com.